Reviews & Reputation Monitor

Track, respond, and analyze reviews across all platforms.

Avg Rating
4.3
Across 142 reviews
New This Month
11
8 positive · 3 need response
Response Rate
43%
Needs improvement
Unanswered
7
3 are 2-star or below
JM
Jennifer M.
Google · May 18, 2025
5-star

"We have been coming to The Churchville Inn for over 20 years for family celebrations. Last Saturday was my parents' 50th anniversary dinner and the service was absolutely perfect. The crab cakes are as good as ever. This place is a true local treasure. Thank you for keeping the tradition alive!"

Family celebrations Crab cakes (signature) Legacy mention
No Response Yet
RK
Robert K.
Google · May 14, 2025
2-star ⚡ Needs Response

"We had a reservation for 7pm on Saturday and were not seated until 7:45. No apology, no explanation. The food was fine but the wait and lack of communication from the host was very disappointing. Expected more from a place with such a reputation."

Wait time issue Host communication Ops improvement needed
Escalate to Ops
SP
Sarah P.
Google · May 10, 2025
Responded

"The brunch here is underrated. Best eggs benedict I've had in Bucks County. Warm atmosphere, attentive staff, and a menu that doesn't feel boring. Came with my mom for her birthday — she was thrilled."

Response posted:
"Thank you, Sarah! Birthday brunches are one of our favorite traditions here — we hope your mom had a wonderful celebration! We'll pass along the kind words to our team."

Sentiment Themes

Most Praised
Warm atmosphere 47 mentions
Crab cakes 31 mentions
Family celebrations 28 mentions
Staff friendliness 22 mentions
Brunch quality 18 mentions
Common Complaints
Wait times 12 mentions
Host communication 8 mentions
Inconsistent service 5 mentions

Review Request

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Google Business Profile link
Facebook review link
QR code for tables

Saved for Marketing

Strong review language useful for captions and campaigns.

"A true local treasure. Thank you for keeping the tradition alive!"
"We've been coming for over 20 years for family celebrations..."
"Best eggs benedict I've had in Bucks County."
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